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1. How do I purchase a replacement shade/glass?
- If the store does not carry the item, they can special order it for you.
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2. What do I do if I need more chain on my chandelier?
- Determine how much chain you will need. The standard length included with our chandeliers is 6 feet of chain.
- After determining the additional length you need advise the store when purchasing.
- It can then be special ordered with additional chain to your specification.
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3. What if I can’t find an item on the website?
- Contact a distributor nearest you with the item number and description. Or you can send an email to Mr. Minka with the item number and description. We will do our best to assist you.
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4. Can I order a product in a different finish than what is shown?
- Unfortunately not. All of our products are available only in the finishes shown.
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5. I need instructions for my electrician to install my fixture.
- Please send Ask Mr. Minka an email with the item number and description and we will send you instructions as needed.
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6. Do you make bath accessories to match your bathroom lights?
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7. I am missing parts. How do I replace them?
- Return to the distributor where you purchased the item. All of our distributors are able to provide you with missing parts or they can special order them for you.
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8. I have a sloped ceiling. Will the fan hang straight?
- Most of our Minka Aire ceiling fans are equipped with a universal hanging system made to hang from a vaulted ceiling up to a 29 degree pitch.
- In addition we also sell a slope hanging system kit for up to a 45 degree pitch.
- These kits are available for purchase at your local distributor.
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9. Can I use a dimmer on my low voltage fixture?
- Yes. However, make sure that you purchase a dimmer that can be used on a magnetic transformer and a dimmer that is also low voltage. Using the wrong dimmer can cause the bulbs to flicker resulting in a burned out transformer.
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10. Can I use a dimmer with my fixture?
- If the dimmer is used with our George Kovacs line, make sure to use a low voltage dimmer.
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11. What is the measurement of the back plate on an outdoor fixture found in our catalog?
- Minka Customer Care can provide you with the measurements, please send an email providing the item number to Ask Mr. Minka.
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12. My fixture says I need to use a 60 watt bulb. Can I use a higher wattage?
- It is not recommended that you use a higher wattage than specified. Exceeding the recommended wattage can create a great safety risk to your home.
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13. Can I order fixtures in a custom size?
- No, unfortunately we can not customize sizes.
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14. I need help selecting a chandelier, what do I do?
- Go to your nearest distributor. All Minka distributors are professionally trained to accommodate your needs.
- To find your nearest Minka dealer please use our Dealer Locator.
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15. How much does my fixture weigh?
- The Minka Group Customer Care department can provide you with the weight please send Ask Mr. Minka an email with the item number.
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16. I need help finding a local showroom that carries your products. I cannot locate one on your website.
- To find your nearest Minka dealer please use our Dealer Locator.
- After you enter your zip code, you are given an option to select from one of our lines. Once you select a product line, select a specific product, you will be given the option of dealerships within 100 miles from your home.
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17. Do you sell direct to the public?
- We are currently not set up to directly deal with the public. But our distributors are trained and can assist you with questions regarding the purchase of our products.
- To find your nearest Minka dealer please use our Dealer Locator.
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18. Can you send me a catalog?
- All of our products are available through this website. If you would like a printed catalog, please contact a distributor nearest you.
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19. I live outside of the United States. Who can I contact to purchase your products?
- We currently manufacture product designed for the United States and its electrical requirements.
- Should your country comply with US standards, please forward requests to sales@minkagroup.net . and we can direct you accordingly.
- Should your country not comply with US standards, we could only supply product if the specific job or need met minimum quantity requirements.
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20. How do I purchase replacements for my products?
- Contact place of purchase. All Minka distributors are able to help you order new replacement parts for any of our products.
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21. My remote control is not working correctly. What should I do?
- Please check the following possible reasons & solutions before you contact your local distributor:
- Check your batteries to see if it needs to be replaced.
- Check the dipswitches in both the remote and the receiver to make sure both are in the same position.
- If the switches are in the correct position and the remote is not functioning, the alternative cause could be the receiver in the fan.
- Check the wall switch by flipping it on and off, then retry.
- If all fails, please locate a dealership nearest you to replace the remote.
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22. My fan is wobbling. How do I make it stop?
- Minka fans are designed to operate smoothly and effectively. A wobbling fan is a direct result of an incorrect assembly of the junction box.
- Please follow the steps below to secure the problem:
- Make sure that the “J” box is directly secured to the ceiling joist.
- If wobbling persists, use the balancing kit to help secure the fan.
- Check all assembly screws to make sure all are properly tightened.
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23. My fan is making a clicking sound. How do I make it stop?
- Check to see if a screw or nut is loose.
- Check the fan pole mounts to make sure it's secured.
- Check the mounting bracket located under the canopy to make sure it's secured.
- Make sure that all your screws and nuts are tightened.
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24. What size downrod should I buy and where do I get them?
- To determine the downrod size, you must determine how long the blade is from the top of the housing. Then, measure from the ceiling to the floor and subtract 7ft from your measurement.
- Ceiling fans should not be more than 7ft from the floor.
- Subtract 1ft from the blade to the housing measurement which will equal the measurement for the downrod size.
- Example: 12ft (ceiling) – 7ft = 5ft – 1ft = 4ft downrod
- If you have a standard ceiling that is 8ft high, the purchased fan should include a 3 ½ downrod for installation (does not include the San Francisco fan and Flyte fan).
- Downrods can be purchased through your local dealers.
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25. How low should a ceiling fan hang?
- Ceiling fans should not hang any lower than 7ft from the floor.
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26. How close to a wall can I put a ceiling fan?
- A ceiling fan should be placed no closer than 18” to the wall.
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27. My fan sounds like it is grinding or humming, What is wrong?
- Follow the steps below:
- Check the wall switch to see if there is a regular dimmer on the wall. This may create a restrictive power to the fan causing the motor to not operate properly.
- Check the glass where the dimmer attaches to the light kit. Make sure it is tightened.
- Check the light bulb to see if it is touching the glass.
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28. Can a fan remote wall control be mounted in a multiple gang junction box?
- Yes. The wall remote is designed to fit into a standard wall receptacle.
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29. I have a remote control fan and it turns on and off on its own. What could be wrong?
- The remote controls are designed to use radio frequency to control the fan and lights. The cause of your remote turning on and off on its own may be because it is picking up another radio frequency. They are designed to pick up any range up to 40ft. If you have multiple fans in your home using different remotes, you will need to change the individual remotes to different frequencies.
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30. Do I need to purchase an outdoor light kit for my outdoor fan?
- If your outdoor fan is located in a wet or damp environment, YES, you will need to purchase a compatible outdoor light kit.
- If your outdoor fan is located in a dry location where moisture will not be an issue, NO, you will not need to purchase a outdoor light kit.
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31. What is the difference between damp and wet locations?
- Damp: Area where moisture is present but not direct. i.e. bathrooms.
- Wet: Area where moisture is direct. i.e. exposed to rain elements.
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32. Can I hang a ceiling fan from a plastic junction box?
- It is NOT recommended that a ceiling fan be hung from a plastic junction box. The “J” box should be metal and rated as a ceiling fan “J” box. These items can be purchased at your local hardware store.
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33. How close can I mount the (F528) San Francisco ceiling fan?
- The San Francisco fan includes a 12” pre-wired downbridge hanging system. The closest you can hang the fan is 14-3/16”.
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34. What is the smallest ceiling fan that you make?
- The smallest ceiling fan that we make is the Supra 32” fan. It comes with 6 blades and a 22 degree blade pitch for maximum air movement in small places.
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35. Can I operate the fan and the lights independently of each other with your remote?
- Yes. Each of our fan/light controls are designed to operate separately.
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